27 February 2025, 7:03 PM
For those who were in Lismore and the Northern Rivers on 28 February 2022, the events will remain etched in our minds for the rest of our lives. Not replayed on televisions or social media at various times, but replayed in our minds when a conversation moves to flood recovery.As soon as the extent of this flood was known, the community came together in a way that the government (all levels) never could. The rescue was nothing short of heroic, and the support to those who were flood-affected was generous and heartwarming.Since those dark days, Lismore has been blindly reaching and searching for a way forward in our flood recovery efforts. That has involved all levels of government, but especially the state government, with a particular focus on the NSW Reconstruction Authority (NSWRA).There were strong calls for a 'community-led recovery' or 'community-focused recovery' following the 'community-led rescue. The faith in government was certainly low at the time and remains very sceptical three years later.When it comes to housing, we can see that about 750 buybacks have been accepted. We can also see that not one house has been built in three years.We all know the bureaucratic process has slowed the recovery process down through its checks and balances and multiple agency handling and approval process.What about us, the community? How much has a community-led or community-driven recovery slowed the recovery process? We posed two questions to four key players for their response: Mayor of Lismore, Steve Krieg, State Member for Lismore Janelle Saffin, Federal Member for Page Kevin Hogan and the NSWRA's CEO Mal Lanyon.Has a community-led recovery slowed the recovery process as much as the bureaucratic process?"What decisions could have been made for the community in the recovery process?Mayor of Lismore Steve Krieg:"The so-called “community-led” recovery has certainly slowed our rebuild. That is because you have lots of community groups, all with different and often conflicting agendas, fighting over limited grant funding."This has led to a disjointed and distracted recovery, which has become highly politicised with resources being diverted away from essential services to funding various organisations."Compare this to Queensland, where within weeks of its recent flood, a Disaster Commissioner was appointed to lead every aspect of the recovery and rebuild."Janelle Saffin MPTHE Lismore App has asked me to respond to two compelling questions regarding community-led (I prefer community-driven to led) recovery and bureaucracy. People frequently ask me, “How is Lismore?” and I answer, “Forever changed.”I accept their inquiry graciously as I know they ask with care and concern, knowing that very few people have an acute understanding of the long tail of recovery and very few have experienced what we have. We know that recovery takes many, many years. That is not easy for us to hear but the Australian Red Cross evidence demonstrates just how long it takes. Look at how long it took us to recover here in Lismore from the 2017 floods that were two metres less than in 2022.Our community cried out for the reuse, recycle, relocation and resale of buyback houses, longer settlement periods, and that takes time, unlike Queensland, where homes are gone soon after people accept a buyback. The NSW Reconstruction Authority responded positively to these community wishes, but it comes with a certain degree of bureaucracy. My catchword is not business-as-usual bureaucracy but responsive bureaucracy. I know it is hard for any agency, but they are trying hard and with some success.To the rearview mirror question of what decisions could have been made. The Northern Rivers Reconstruction Corporation (NRRC) could have adopted the Queensland Reconstruction Authority model, could have informed themselves of the Victorian Bushfire Recovery model and that of places in New Zealand, could have not said to me, “Janelle we are only service deliverers, to which I retorted, “We expect only service deliverers to be competent and compassionate”, could have let their advisory group work and walk with community, could have accepted the people (Federal Member for Page) Kevin Hogan and I put forward, could have done a better job with the maps for the Resilient Homes Program (RHP), could have hastened slowly on the buybacks, and waited for the Resilient Lands Program (RLP) to roll out, could have included local government more and especially on their projects regarding land, could have engaged well with the community, establishing a two-way communication approach, could have developed programs based on evidence and within a solid public policy framework.The governments at the outset could have provided us with a long-term independent recovery coordinator, with clear communications, clear information, informed us well on what to expect in recovery, could have worked with the community leaders more closely, could have made it a whole-of-government response, could have provided us the Commission we called for, saying it was our (Cyclone) Tracy moment.But none of this leads us anywhere.We did get a reset under the NSW RA and it is yet to be recognised for its revolutionary role in preparedness. It inherited the right mess of the NRRC and has had to unscramble a lot of broken things, set in train. It has the power to help us adapt where we cannot mitigate, and that will be powerful, as there will be more events, and they need not be disasters, but extreme weather events for which we can be better prepared and then bounce back better and sooner. All governments are wired to Canberra and Sydney comms, but disaster-impacted communities need a different, almost bespoke comms approach. (See Communicating in Recovery https://www.redcross.org.au). This is finally starting to take shape now that Mal Lanyon has taken on the permanent role of CEO of the NSW RA. You will see him and hear him more at local levels communicating on what is important to our community. There is a Latin word desiderium that describes best what happens to us post such a catastrophic humanitarian disaster. We long for our life as it was and yet must learn to live the new life and walk with what happened, and shape the new way. We have done this and can do this.NSWRA CEO Mal Lanyon:“We’ve always said the community would be at the centre of what we do, and we remain fully committed to supporting residents as they rebuild and move forward.“As one of the nation's largest recovery initiatives, we’ve listened to the public’s desire to preserve their unique communities while focusing on building resilience.“Our focus is not only on replacing damaged infrastructure but also on implementing strategies to make the region more resilient to future flooding, relocating homes, and recycling materials from demolished properties.“While this process may take longer, our commitment to listening to the community and supporting their needs will remain at the centre of everything we do.”Federal Member for Page Kevin Hogan:I don't know that we've done that much that has slowed it down as a community. I mean, I think there were bad decisions made initially about what the strategy is, such as to remove ourselves from the flood plain. That was a bureaucratic decision that didn't come to the community, and I think that was made on an ideological error that that person didn't believe in engineering solutions for flood mitigation. They thought it was too controversial."I think sometimes the community wants leadership too. This is what we're doing, and, you know, making decisions around it. I love this community, and obviously, there's differences of opinion, but I don't think it's been a community-led slowness about it."The RA were given powers through state legislation to speed things up, and they need to use them more. Whenever you want to do anything, and let's take housing, I'll have people who come to me and say, Kevin, you should be building more social housing. You should be doing this too, and doing that. And I say, what do you think of the North Lismore Plateau development? I don't like that, or they don't want the development up here, or they don't want the development at Monaltrie, or they don't like this, don't like that."We have a lot of NIMBYism, not next to me. Happy to do it, but don't do it anywhere near me. Well, now we're short of houses. We got to build houses somewhere, and we've got to understand that."Has the community-driven recovery slowed our flood recovery process? A question for all of us on a day of commemoration and reflection.