Benjamin Franklin once wrote, "In this world nothing can be said to be certain, except death and taxes". We look at funeral homes as a business; however, finding the right company with the right staff to help you through an extremely emotional and traumatic time in your life can be difficult.In an industry dominated by national brands, one Lismore family transitioned from a building company founded in 1978 to manufacturing coffins around 1994 and has operated as a funeral home since 2016. This month, they celebrate 10 years of serving the community.Warwick Binney was part of the family building business, but when his father retired in 2015, he wanted to start Binney Family Funerals and take a new direction in a field he knew well."I guess, being involved with the funeral industry through the coffin manufacturing and the involvement with New South Wales Funeral Directors Association, Queensland Funeral Directors Association, Australian Funeral Directors Association, National Funeral Directors Association, etc, as an industry member, we were at all their meetings in support of selling our products."They used to have big trade conventions, and we'd be able to take product and display it to funeral directors across the different states, etc. Being on the road, an interest grew within me about the industry."That interest led to Warwick casually working for funeral homes out-of-the-area when the owners went away for a weekend."I'd started training for this prior to the closure, and then took a 12-month period in the establishment of locations, development applications and everything, to then open Binney Family Funerals. I did my first funeral on the 4th of February in 2016," Warwick shared with the Lismore App.(Binney Family Funerals on Magellan Street)As you would expect, being a funeral director is not your ordinary 9-to-5 job. It takes a special kind of person who is committed to the funeral industry."It's not a career choice. It's a life choice," Warwick explained. "It's something that you're there 24 hours a day, seven days a week. Even on Christmas day, someone else's family in need draws you away from your own family. Obviously, your own family's got to be understanding through those times. It really is a calling."When Warwick opened Binney Family Funerals on Magellan Street, most of the existing companies were national, though some private owners operated multiple funeral homes in certain locations. To that end, Warwick is the only "locally owned and operated funeral home in Lismore."This gave Warwick a point of difference in the Lismore and Northern Rivers funeral market."Lismore is just a big country town. People still want that personal attention from a person they have a connection with, and not like a number in a delicatessen sort of thing."Across any industry, there will be some changes in operations, and the funeral industry is no different. They are just quite subtle changes.In the 1930's, nearly all funeral services were held in a church and were religious-based with the same hymns and procedures. Now, they are more personalised."Today we're probably more experience-based," Warwick explained. "If you don't take something from an experience, it was pointless doing it. So each funeral service has really got to be tailored to the individual person and family, not just what the textbook says. It is encouraging the family to talk and share, and it is the start of a journey towards a new life without that person's presence, and starting to look through photo albums, and talk about experiences that you shared."It assists you on that journey. If it's mechanical, it was pointless."Live streaming of funerals came into vogue about 15 years ago and then saw a resurgence during COVID-19, when lockdowns and restrictions forced nearly all funerals to include it. Five years later, the number of families using live streaming has dropped, but not to pre-COVID numbers.In terms of what Warwick has learnt in the last 10 years, taking the time to stop and listen is at the top of the list."I think one thing that I've always been conscious of and learnt from an early stage in training is always stop and listen when the family are doing the eulogy. Because if something does turn left when it should have turned right, and something occurs, and you've got to pick up a service, that knowledge that you've picked up can help you in finishing off a service where it may be necessary."I think people underestimate when they're talking to their family about their funeral. They say, I don't want a eulogy, I don't want anything fancy. It doesn't have to be fancy, but your family need that journey. And I think what we can learn in a generational situation from something like great-grandfather was when he died, and what he achieved, that come out of those times, is just sometimes phenomenal."He was a person that you walked past in the street. He said, Hello, Warwick. You said, Hello, John. He was a businessman in town, or what have you. But to find out that person's journey through life and what they achieve. We've got some outstanding people in our community that we just don't realise until that time."When we asked Warwick about the low point since he began as a funeral director, the lack of respect for a funeral cortege."The lack of respect and impatience of vehicles on the road when someone is travelling on their last journey. It's just really frustrating, the disrespect sometimes of people that will cut off the family car immediately behind a hearse and things like that. When the Road Traffic Act says a funeral cortege of two or more cars has right of way on the road. That lack of understanding in the greater community, particularly in young drivers, is just sad.As Warwick mentioned, being a funeral director is a lifestyle, not a career, and Warwick and the team at Binney's embrace that choice."Starting here 10 years ago, it was just myself, mum and dad, with the assistance of my three sons at varying stages. We have grown to where we are employing staff and having Liz van Eck and Tony Maluta start with us, both from local families and the support network that they've offered us as well."I now have a niece and her partner that are involved as well, and while we're not all blood family, here we are the Binney Family Funerals family, and the support from everyone involved here has been great over the years."Through the respect and growth that we've got from families, repeat families that we've cared for has just been outstanding, and there obviously was a need for a local funeral director in our community and and I'm just proud that we've been able to serve those families and provide them with a journey that's helped them to find solace in their their new life without their loved one."