Legal Aid NSW clients will soon be able to access a new digital portal to track their cases, upload documents and receive updates, thanks to a $1.6 million investment from the NSW government.

The new platform, expected to be fully operational by late 2025, will provide clients with real-time updates, access to correspondence, and information about preparing for court appearances and other legal appointments.

The portal will be optimised for mobile phone use, making it accessible to people without computers or with changing or non-permanent residential addresses. Clients will be able to photograph and upload documents via their mobile phone.

“Navigating the legal process can be stressful, and it can be difficult for people in rural or remote communities or those in crisis accommodation to keep track of their case,” said Minister for Customer Service and Digital Government Jihad Dib.

“The new Legal Aid client portal will make it easier for people to access key information, receive timely updates and securely upload documentation on the go from their mobile phone.”

The investment in the new portal is part of the Digital Restart Fund, which prioritises accessible government services, enhanced cybersecurity and frontline worker support.

Monique Hitter, CEO of Legal Aid NSW, calls this portal a game-changer for clients.

“It enables them to easily view information about their cases, their lawyers, their appointments and court dates. That helps people to keep track of their legal matter and reduces the need for phone calls.”

Legal Aid NSW delivered half a million client services in 2022/2023, with 35 percent in regional and rural areas.