This week is National Volunteer Week (May 19-25), Lifeline Northern NSW is recognising the individual and collective contributions of all the volunteers who ensure that every Australian has access to hope and connection all day, every day. Volunteers, like local Maureen Fletcher.

Michael Were, Executive Director of Supporter Engagement, said that demand for services continues to be high, underlining the importance of every volunteer who donates their time, skills, and passion to support the community. 

“Every call, every message, every person helped — it all begins with our amazing volunteers,” Michael said. 

“Their dedication, compassion, and unwavering presence power every conversation, every moment of support, and every life changed. Lifeline wouldn’t be Lifeline without them.” 

“Every one of our volunteers provides genuine connection for people looking for help, hope or just someone to listen without judgement. It is their profound dedication and expertise in delivering specialist support which keeps so many people safe.” 

Our beloved stores in Lismore, Casino, Byron Bay and Ballina rely on the generosity of volunteers. Every dollar raised through the sale of donated goods goes directly back into allowing Lifeline Northern NSW to continue training and supporting Crisis Supporters locally.

Helping us create safer, healthier communities for everyone.” 

While Lifeline Northern NSW supports and acknowledges the efforts of each and every volunteer year-round, National Volunteer Week is a timely reminder to reflect on their individual and collective impact.

“At the heart of Lifeline is a simple truth, it is the volunteers who make everything possible. Lifeline volunteers show up — with empathy, strength, and hope, day after day, making sure we can be there for anyone who needs support,” added Michael.  

Marueen is a local Crisis Supporter Volunteer that this week is being recognized for reaching 15 years of service with Lifeline Northen NSW. Maureen shares, “While the calls can sometimes be challenging, I’ve learned that it’s never about having any answers. Those few minutes of deep listening can be the most important part of someone’s day”.

“People often say to me, “I couldn’t do that,” but I always explain that it’s not about being strong or knowing all the right things. It’s about being willing, and Lifeline’s exceptional training and support systems mean that no volunteer ever walks this path alone”, she said.

You can speak to a Lifeline Crisis Supporter over the phone on 13 11 14, via text on 0477 131 114, chat online at lifeline.org.au/crisis-chat or self-manage what you’re going through with our Support Toolkit at toolkit.lifeline.org.au. All services are available 24/7.