LG Energy Solution Australia is working with the Australian Competition & Consumer Commission (ACCC) to urge all households with a solar system to check if their system includes a recalled LG ESS Home Energy Storage System battery. 

Affected batteries may overheat and catch fire resulting in injury, death and/or damage to property. Incidents have occurred and caused damage to property.  

Philip Crotty, Managing Director, LG Energy Solution Australia says, “We cannot stress the importance enough: Australians need to check their home batteries. If you have checked your battery before, please check it again as new serial numbers have been added. If you have friends, family or neighbours with a battery, please ask them to check their units too. It is essential that we identify all affected batteries and ensure the safety of customers through this recall.” 

To identify if an LG ESS Home Energy Storage System battery is affected, households need to check the unique serial number. Affected batteries can be contained in both LG and non-LG branded home energy storage system batteries. LG serial numbers can be checked via the LG ESS Battery website to confirm whether an LG battery is impacted by the recalls. If households are unable to locate their battery’s serial number, LG Energy Solution Australia will arrange onsite visits to assist. The list of affected batteries has been recently updated to include new dates of manufacture so all households with home batteries need to re-check their units to identify any potential risk.  

If an affected battery is identified, it must be switched off immediately and households should contact LG Energy Solution Australia’s support team for the next steps.

For safety, any affected battery should not be switched back on until the product is remedied. Under the recall actions, a software update is required in some cases, whereas others will require a free replacement or refund. All replacement batteries carry a new ten-year warranty and performance guarantee. 

LG Energy Solution Australia is offering financial compensation to consumers to offset any increase to electricity bills due to switched off or shutdown batteries. 

The affected LG battery models include:  

• RESU3.3 
• RESU6.5 
• RESU10 
• RESU13 
• RESU7H Type-R 
• RESU10H Type-C 
• RESU10H Type-R 
• RESU10H Type-R (Secondary) 
• EM048063P3S2 (Standalone Gen2 1P) 
• EM048063P3S4 (Standalone Gen2 1P) 
• EM048063P3S5 (Standalone Gen2 1P) 
• EM048126P3S7 (Standalone Gen2 2P) 
• EM048126P3S8 (Standalone Gen2 2P) 

Systems that may contain affected batteries include:  

• LG branded RESU systems 
• SolaX Power Station 
• SolaX X-Cabinet 
• Opal Storage 
• Redback SH5000 
• Red Earth Sunrise 
• Red Earth Drop Bear 
• Eguana Evolve 
• VARTA Pulse Neo 
• Generic cabinets (many of which are identifiable by connection to a Selectronic inverter) 

Affected batteries were manufactured with cells containing electrodes during the time periods of:   

• 21 January 2016 to 28 March 2017  
• 14 September 2018 to 30 June 2019  

To contact LG Energy Solution Australia about this recall or any affected batteries:  

Visit:     www.lghomebattery.com.au/isyourbatterysafe  

Call:       1300 677 273 

Email:   productrecall@lgensol.com.au  

Use:      ‘Is Your Battery Safe?’ app on Google Play or Apple Store 

To find out more about the recalls, please visit the ACCC website: LG Energy Solution Recalls: PRA 2020/18529 and PRA 2022/19550.