If you have been waiting since the flood for Australia Post to deliver packages or letters to you - it's possible they may never arrive.

When the flood innundated Lismore 17 days ago, it also washed out the South Lismore mail sorting facility.

When the Lismore App spoke to Australia Post on March 8, we were told that any recovered mail from Lismore was being sent to Bundall for cleaning. Read more: Buses are running and and Australia Post is cleaning your parcels!

We were also told that residents should track their items via the Australia Post website.

As a Lismore resident who is still waiting for a package to arrive, that's what I did. Like many other locals. I'm still waiting to hear what happened to it.

My burning question is: was my package in the sorting facility at the time of the flood - or not?

The answer

So, the Lismore App contacted Australia Post again to find out just where the missing, washed or recovered mail items are now.

We received the following response from an Australia Post spokesperson:

"While every effort was made to move mail and parcels to a safe location prior to the flooding, we know a number of items will have been severely damaged, contaminated or washed away and will be unable to be salvaged.

"We are working through the list of affected items and will be contacting affected customers wherever possible to provide help and support.

“A number of our Post Offices and delivery facilities have been damaged or are unable to be accessed safely due to the recent flooding in NSW and QLD.

"This, in conjunction with local road closures and access issues, is impacting the delivery of some parcels.

"We are working through the impacts on our network as quickly as possible and continue to deliver parcels as quickly and safely as possible, but we are asking customers for their patience and to allow extra time for their parcel to arrive.

"We are keeping customers updated about the impacts to our network via our websites and the Australia Post app, and this information is being updated daily."

The good news

The good news is that there is a mobile post office in Lismore providing access to basic postal products and financial services.

For more information, you can visit: https://auspost.com.au/service-updates/domestic-service-updates/queensland-flooding