As any entrepreneur would know, it’s a good idea to invest in the right tools that can give your company an upper hand over other competitors in your chosen industry. One way you can elevate your brand is by getting a 1300 number.

A 1300 number, for the uninitiated, is a type of business phone number that greatly enhances the quality of interactions businesses can provide their customer base due to its inherent technology and feature stack. 

For one, this number allows callers from all across the country to dial in without having to worry about paying a high fee, simply the fee associated with a local rate. Multiple callers can also call simultaneously, making it easier to meet demand, provided that your company has enough agents and open lines to handle these inbound calls.

Furthermore, this number also has a unique starting sequence that distinguishes it from personal phone numbers, making it appear more professional. And lastly, 1300 numbers also hosts powerful reporting and analytic tools that make it easy for companies to extract information about their callers and agent performance. 

Armed with this information, businesses can adjust their system to create customer service operations that run more smoothly.

With all that said, not all 1300 number providers have uniform features or offerings. Some may excel in pricing transparency and contract flexibility, while others focus heavily on enterprise-grade routing tools. If you want to know the unique features of 1300 number providers in Australia, let’s get to the bottom of each of the best ones in this list.

Let’s jump right into it!

Telcoworks

One of the best 1300 number providers in Australia is Telcoworks. 

This inbound number provider offers competitive calling rates starting at just $5 per month, making it an excellent deal for small businesses looking to start improving their customer service operations without the exorbitant cost associated with high-tech communication software.

On top of being price competitive, Telcoworks also has an easy setup process that allows companies to connect to various eligible devices in a very brief period—no more than 10 minutes. It also has overflow configurations, allowing businesses to connect lines to multiple mobile devices simultaneously.

And if you want a different business number setup, Telcoworks also offers 1800 and virtual local number features for any type of business. Each type also has unlimited monthly call plans, meaning there’s no question regarding the capabilities of the number’s potential call volume.

No matter your business size and setup, you’re sure to find a tailor-made inbound number plan with Telcoworks. With features such as customisable IVR menus, call tracking, and scheduling, your customer service operations will be better off with this number provider as your partner.

Telstra

Another standout option for 1300 number providers in Australia is Telstra. Telstra is a top-tier option for a variety of reasons, but one of the main things that carry it to this list is its reliable nationwide performance and reputation. 

As any Aussie would know, Telstra has one of the most established nationwide coverage in terms of telecommunications. This makes it very reliable in terms of providing consistent uptime across various geographical locations, no matter whether you’re located in Perth or in Sydney.

On top of that, Telstra also has a smart call routing system that allows companies to easily redirect callers to their intended location quickly and without hassle through either agent intervention or machine execution. 

This applies even across different IP addresses and locations, making it easy to uphold business continuity regardless of business open hours and availability. For companies that are scaling or those with multiple offices and contact points, Telstra’s ability to redirect calls based on time, location, or other preset factors makes it a trusted business number provider in 2025.

Alltel

If you want a scalable business number provider, then Alltel is a provider that has your back. This inbound number provider has three main plans that customers can look into: namely, their 1300 Basic plan, 1300 Plus plan, and 1300 Pro plan. 

The lower-priced plans have limited included calls of 100 and 300 minutes, respectively. Their local and national calls are also fairly cheap at just under 10.5 cents per minute for the lowest-priced offer, and at 7.5 cents per minute for the Plus offer. At $20 and $30 per month, respectively, this is a good deal for most businesses looking to set up an inbound number.

Of course, by picking the premium plan, you’ll have access to a wider breadth of features. Think along the lines of advanced call routing, call tracking, and even the ability to create SMS campaigns. In any case, there’s always a plan fit for your business needs by partnering with Alltell.

AVOXI

A global telecommunications provider that also offers 1300 number services in Australia is AVOXI. This number provider offers cloud-based call routing options that fit a wide range of industries and customer needs.

AVOXI offers multiple pricing plans, each with its own monthly fees and available minutes. Fees can range anywhere between $8 a month to over $106 a month, and each increase in tier corresponds with more available minutes and a reduced rate per additional minute. 

AVOXI features are abundant and advanced, meeting a wide range of business needs. This includes, but isn’t limited to, call forwarding, time or day routing, real-time reporting, hosted call recording, voice mail to email protocols, and a whole lot more. 

A neat thing about this global provider is its free setup fee across all pricing plans from classic to premium. You can get your calling needs up and ready on day one, all while customising your forwarding rules to your liking.

Optus

Last but not the least, Optus is another major national telco brand that you can consider for hosting your 1300 number. It rivals Telstra in terms of network infrastructure and call routing tool diversity, making it, for the most part, a great, reliable choice for most types of customers.

Businesses that benefit the most from Optus’s 1300 numbers are large, established businesses that want to maintain a strong national presence. Furthermore, Optus has a strong range of analytics tools that they can extract from inbound calls, helping companies evaluate peak call times and agent performance with ease.

All these factors provide Optus customers with valuable insight into resource allocation and customer experience quality. With all the tools Optus provides, businesses can rest easy knowing that they have all they need to scale and solidify their customer service operations and position them for long-term reliability.

We hope we’ve given you enough insights into the best 1300 number providers you can find in Australia. All the best in expanding your business!