The Lismore App has discovered that 000 emergency calls to NSW Ambulance have been dropping out since 11:30 yesterday morning, and the issue is ongoing.

Anonymous sources raised concerns, and further investigation has led us to believe that multiple 000 calls are dropping out from Coffs Harbour to the Tweed, including Lismore.

According to the sources, callers ringing 000 are connecting to the operator, but when the call is routed to NSW Ambulance, it drops out. This is not a one-off occurrence; a caller can experience multiple drop-outs before a successful connection is made.

The Lismore App understands that an investigation and a thorough review are underway. We can tell you that no network issues have been found, and there have been no reports of negative outcomes.

The number of call drop-outs is believed to be low, so this is not a widespread issue.

The Lismore App contacted NSW Ambulance early yesterday afternoon and is waiting for a response, which is expected sometime today.

The community should be aware that anyone needing to call 000 for a medical emergency may experience a drop-out when the call is diverted to NSW Ambulance; thus, there may be a need to call multiple times before a connection is made. You are urged to persist calling 000 until successful.