• Continuing (permanent) positions available
• Location choices of Lismore, Coffs Harbour or Gold Coast
• Free Parking | Generous remuneration and benefits | Hybrid working options

About us

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact.

Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn.

Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty.

We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow. 

About the opportunity 

Join Southern Cross University’s Student Administration Services as we seek to appoint multiple positions to provide administrative support during the student lifecycle, with a focus on enhancing our student experience.  

The Student Administration Officer plays a critical role in providing quality service to students as the first point of contact in a manner that enhances the student experience. 

In this role, you will provide professional and friendly advice and support within tight timeframes to efficiently resolve or elevate a wide range of student enquiries related to admissions, enrolment, student fees, alternative entry pathways, examinations, graduation and other administrative activities.

Your core responsibilities will include:

• Provide advice and support to students with a focus on efficiency and accuracy of information provided;
• Undertake general administrative duties including the preparation of student correspondence; and
• Work productively in a team environment and share knowledge to support the resolution of student enquires.

About you

You will have demonstrated experience working in a client services team delivering high levels of service with a strong commitment to service excellence and responsiveness.

Your exceptional communication and interpersonal skills enable you to handle a wide range of enquiries and liaise effectively with people at all levels.

In addition, you will have:

• A relevant tertiary qualification and a minimum two (2) years of applicable experience in a student administration environment or an equivalent combination of education, training or relevant work experience.
• Strong time management skills with a high level of attention to detail.
• Demonstrated analytical and problem-solving skills and the ability to exercise initiative.
• An ability to interpret and apply policy, procedures and guidelines.

Salary and benefits 

We have a cohort of continuing positions available at either our Coffs Harbour, Gold Coast or Lismore campuses. 

The HEW 4 base salary ranges from $69,473 - $74,607 per annum, plus 17% employer’s contribution to superannuation.

The total remuneration package is up to $87,290 per annum. 

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities.

Application requirements 

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website.

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia.

Employer visa sponsorship is not available for this position. 

Further information

Additional information is available in the position description or by contacting: 

Name:    Kate Mackell, Manager, Shared Services Hub

Closing Date: 11.30pm AEST, Thursday 9 May 2024

To apply for this position, push the website button above.

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