• 3 x continuing, full-time positions
• Based at our Gold Coast or Lismore campuses
• Remuneration up to $87,290 per annum

About the opportunity 

We are seeking an International Enquiry & Conversion Officer to join our dynamic sales and customer service team.

In this role, you will leverage your bilingual skills (English and at least one additional language relevant

to our international student cohort is preferred) to efficiently and warmly respond to enquiries from prospective international students.

Your core responsibilities include:

• Engage with potential international students through outbound calls, CRM, emails and follow-ups, understanding their needs and identifying opportunities to convert inquiries into applications and encourage students to accept their offer to study at Southern Cross University. 
• Follow established systems, protocols, and procedures to ensure effective communication, providing timely and accurate information in response to prospective student inquiries through various channels, including phone, email, live web chat, and social media.
• Utalise the Customer Relationship Management (CRM) system for lead capture, reporting, and communication while maintaining accurate records. Assist with outreach conversion activities and promotional events, such as Open Days, by providing friendly and professional support to prospective students.

About you

You possess excellent verbal and written communication skills. Preference may be given to candidates with

strong communication skills in English and a language/s aligned with the University’s international student cohorts which includes

Mandarin, Hindi, Nepalese, Korean, Vietnamese, Sinhala, Tamil and Bengali.

Your strong phone and cold calling abilities, combined with exceptional customer service skills, enable you to engage effectively with potential students.

In addition, you will have:

• A relevant tertiary qualification at Associate Diploma level, and/or progress towards the completion of a Bachelor-level degree, and/or previous experience in an outbound call centre or a related sales position is preferred.
• Proficiency in Microsoft Office Suite and CRM software such as Microsoft Dynamics.

Salary and benefits 

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. These positions are:

• Full-time, continuing (permanent)
• Located at either Gold Coast, QLD 4225, or Lismore, NSW 2480. Generous relocation support available.
• HEW Level 4. The base salary ranges from $69,473 - $74,607 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $87,290 per annum. 
  • The base salary for Academic Level A ranges from $71,728 - $96,574 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $112,991.

Closing Date: 11.30pm AEST, 01 NOV 2024

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